Professional English Boost Set 13: Customer Service
Welcome to Set 13 of 20 in your pro-level English journey! This set introduces 10 vital words and expressions for top-notch customer service. Learn their pronunciation, meanings, and usage, then test yourself with practice questions. Use “Start” to begin, “Random” to jump, “Restart” to reset, and “Next” to proceed. Track progress below and wow your customers! Note: Content protected—copying discouraged.
1. Assist
/əˈsɪst/Meaning: To help a customer.
Example: “I’ll assist you with that.”
2. Resolve
/rɪˈzɒlv/Meaning: To solve a customer issue.
Example: “We’ll resolve this quickly.”
3. Complaint
/kəmˈpleɪnt/Meaning: A customer’s dissatisfaction.
Example: “She filed a complaint.”
4. Escalate
/ˈɛskəleɪt/Meaning: To refer to a higher level.
Example: “I’ll escalate this to my boss.”
5. Apologize
/əˈpɒlədʒaɪz/Meaning: To express regret.
Example: “I apologize for the delay.”
6. Satisfaction
/ˌsætɪsˈfækʃn/Meaning: Customer happiness.
Example: “Your satisfaction is our goal.”
7. Clarify
/ˈklærɪfaɪ/Meaning: To explain clearly.
Example: “Let me clarify the policy.”
8. Refund
/ˈriːfʌnd/Meaning: To return money.
Example: “We’ll process a refund.”
9. Follow Up
/ˈfɒloʊ ʌp/Meaning: To check in later.
Example: “I’ll follow up tomorrow.”
10. Wrap Up
/ræp ʌp/Meaning: To end a service call.
Example: “Let’s wrap up this issue.”
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